1wen Privacy Policy

1. Introduction

This Privacy Policy applies to all players and visitors who use the 1wen platform, accessible at 1wen.vu and through the native mobile app. By registering an account or continuing to use the platform, you acknowledge that you've read and understood how your personal data is handled as described in this policy.

1wen takes data privacy seriously. We operate with transparency about what we collect, why we collect it, and who — if anyone — we share it with. If you have questions about any part of this policy, reach out to our support team through the live chat available inside your account.

2. Data We Collect

1wen collects personal information in two main ways: information you provide directly and information collected automatically as you use the platform.

Information you provide:

• Full name, date of birth, and gender
• Mobile number and email address used during registration
• Government-issued ID documents submitted for KYC identity verification
• Payment method details associated with your deposits and withdrawals (e.g., GCash account reference, Maya account reference, bank account details for Philippine bank transfers)
• Support messages, chat logs, and any communications you send to the 1wen support team

Information collected automatically:

• Device type, operating system, and browser information
• IP address and general location derived from it
• Platform activity including game sessions, bet history, and login timestamps
• Cookie data and session identifiers used to maintain your logged-in state and platform preferences

3. How We Use Your Data

Personal information collected by 1wen is used strictly for the purposes outlined below. We don't use your data for purposes beyond those stated here without updating this policy.

• Account management: Creating and maintaining your 1wen account, processing your registration, and keeping your profile accurate.
• Identity verification: Completing KYC checks required before withdrawals can be processed, and confirming age eligibility (21+).
• Payment processing: Facilitating deposits and withdrawals through your registered PHP payment methods.
• Security: Monitoring for suspicious activity, verifying new device logins via OTP, and protecting your account from unauthorised access.
• Platform communications: Sending you account-related notifications, promotional offers you've opted into, and support responses.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering and data protection requirements.
• Responsible gaming: Supporting the operation of self-exclusion requests, deposit limit settings, and session management tools.

4. Sharing Your Data

1wen does not sell your personal information. We do not share your data with third-party advertisers or data brokers for commercial purposes. Limited data sharing occurs only in the following circumstances:

• Payment processors: Your financial details are shared with the relevant Philippine payment service providers (such as your bank or e-wallet provider) solely to process your transactions.
• Identity verification services: KYC document verification may involve a third-party verification provider. These providers process your documents only for the purpose of identity confirmation and are bound by confidentiality obligations.
• Legal requirements: We may disclose data to government bodies, law enforcement, or regulators when required to do so by applicable law or a valid legal process.
• Platform service providers: Third parties who assist with platform infrastructure, security monitoring, or technical operations may access limited technical data under data processing agreements.

All third parties who receive data from 1wen are required to handle it in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond what was agreed.

5. Data Security

1wen uses SSL encryption for all data transmitted between your device and our servers. Stored personal data is protected through access controls that limit internal visibility to staff with a direct operational need. Payment references and financial details are handled through secure channels and are not stored in plain text.

New device logins require OTP verification sent to your registered mobile number. This prevents unauthorised access even in cases where your password may have been compromised. We strongly recommend using a unique, strong password for your 1wen account and not sharing your credentials with anyone.

Despite these measures, no system is completely immune to risk. If you believe your account has been compromised, contact 1wen support immediately through the live chat inside your account dashboard.

6. Data Retention

1wen retains your personal data for as long as your account remains active and for a reasonable period after account closure to meet legal, regulatory, and dispute resolution obligations. Transaction records and identity documents submitted for KYC may be retained for a longer period where required by anti-money laundering or other applicable regulations.

When your data is no longer required for any of the purposes listed in this policy, it is securely deleted or anonymised. You can request details about the retention period applicable to specific categories of your data by contacting our support team.

7. Cookies and Similar Technologies

The 1wen platform uses cookies and similar browser-based technologies for the following purposes:

• Session management: Keeping you logged in securely during your platform session.
• Preferences: Remembering display settings and game preferences between sessions.
• Analytics: Understanding how the platform is used so we can improve it — for example, which sections load slowly or where players encounter navigation issues.
• Security: Detecting suspicious browser activity and supporting fraud prevention measures.

You can manage or disable cookies through your browser's settings. Note that disabling certain cookies may affect the functionality of the 1wen platform — for example, you may be required to log in again on each visit if session cookies are blocked.

8. Your Data Rights

As a player on the 1wen platform, you have the following rights in relation to your personal data:

• Access: You can request a copy of the personal information 1wen holds about you.
• Correction: If any information is inaccurate or outdated, you can ask us to correct it. Some corrections may require re-verification.
• Deletion: You may request deletion of your account and associated personal data. Requests are subject to our legal retention obligations — some data may need to be kept for regulatory reasons even after account closure.
• Objection: You can object to certain types of processing, such as receiving marketing communications. You can opt out of marketing messages through your account settings.
• Portability: In applicable cases, you can request that your data be provided in a commonly used, machine-readable format.

To exercise any of these rights, contact the 1wen support team through the live chat inside your account or check the FAQ page for guidance on common data-related requests.

9. Under-Age Players

The 1wen platform is strictly for players aged 21 years and above. We do not knowingly collect personal information from individuals under this age. If we become aware that an account has been registered by someone under 21, the account will be closed immediately and any associated data handled in accordance with applicable law.

If you believe a minor has registered on the platform, contact our support team immediately so we can investigate and take appropriate action.

10. Changes to This Policy

1wen may update this Privacy Policy from time to time to reflect changes in our practices, platform capabilities, or applicable law. When material changes are made, registered players will be notified through the platform dashboard. The "Last updated" date at the top of this page always reflects the current version.

Continued use of the 1wen platform after a policy update is published constitutes your acceptance of the revised terms. If you do not accept the updated policy, you should stop using the platform and contact support to request account closure.

11. Contact and Privacy Enquiries

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data issue, the 1wen support team is available 24/7 through live chat inside your account dashboard.

For data-specific written enquiries, you can also reach us through the support email listed in the footer of this page. Please include your registered account details in any written enquiry so we can locate your records and respond accurately.

You can also visit our FAQ page or review the Terms and Conditions for additional context on how the platform operates.